Request received

Thank you — your request has been sent

Your form was submitted successfully. A representative of fitlipoz.com will contact you using the email address or telephone number you provided, normally within one business day.

What happens next

We check the details you sent and confirm availability, price and terms in writing.
You receive the tour agency status, the tour operator and the essential contract terms before you pay.
No payment is taken on this page; no booking exists until both sides agree in writing.

Who you are dealing with

fitlipoz.com, sole proprietor (PE), EDRPOU registration code 27222560. Registered address: Office 12, 24 Velyka Vasylkivska Street, Kyiv, 01004, Ukraine. Email: contact@fitlipoz.com. Telephone: +380 504 683 0526. Managing Director: Sara Weber.

Services are supplied as a tour agency under Law of Ukraine No. 324/95-VR 'On Tourism' of 15 September 1995. Prices, discounts and eligibility statements are published accurately under Law of Ukraine No. 270/96-VR 'On Advertising' of 3 July 1996 and are confirmed individually before contracting.

Your rights and how to complain

Consumer information, complaint handling and unfair commercial practices are governed by Law of Ukraine No. 3153-IX 'On Protection of Consumer Rights' of 10 June 2023. Send any complaint to contact@fitlipoz.com or to our registered address; we answer within the period set by that law.

If we do not resolve the matter, you may apply to the State Service of Ukraine for Food Safety and Consumer Protection or to a court. The terms of service, refund and cancellation procedure and cookie policy are published as separate legal pages.

Legal basis and language

This page is provided under Law of Ukraine No. 675-VIII 'On Electronic Commerce' of 3 September 2015. Personal data submitted through the form is processed on the basis of your consent under Law of Ukraine No. 3999-IX 'On Personal Data Protection' of 25 April 2024.

In line with Law of Ukraine No. 2704-VIII 'On Ensuring the Functioning of Ukrainian as the State Language' of 25 April 2019, this information is also available to consumers in Ukrainian on request at contact@fitlipoz.com.